Terms & Conditions
KALE & CO. TERMS AND CONDITIONS
By purchasing our Kale and Co. program you acknowledge that you have read our policies are agreeing to our Terms and Conditions.
Please note that no refunds are allowed once you have chosen AfterPay as your method of payment. This is an external service and we cannot change this for a credit, refund or exchange.
Our Kale & Co vans work within a delivery window of 4-10pm. Unfortunately, we cannot deliver at requested or specific times as the team plan out a specific and time-effective delivery route each night so we can reach you all on time.
An SMS will be sent out to you 20-30 mins before your Kale & Co. meal plan arrives to give you a heads up.
By purchasing with us you are agreeing to the following delivery conditions: If you are not available to receive your delivery in person, your Kale & Co. cooler bag will be left in a location of the driver’s discretion at the customer’s risk. It's advised to be home to collect your delivery. As much as we’d like to offer an accurate delivery time we are only able to provide a general delivery window of 4 – 10:00pm. Our drivers send an SMS to advise when your parcel is 20-30 minutes away.
Please stipulate any specific delivery requests during check-out in the notes section. For example, if your property is particularly difficult to locate or you would like to provide the driver with a security code to gain access to your front door.
It’s very important to refrigerate your items as soon as they arrive. Our meal plans arrive straight out of our refrigerated vans and need to find a home in your house fridge as soon as possible to maintain its freshness.
We recommend that you are home to collect your delivery and for it NOT to remain outside. Our products are fresh and preservative free and need immediate refrigeration.
We do not deliver to P.O. BOXES. We only deliver to ONE address throughout your 3, 5 and 20-day
programs. Delivery addresses cannot be changed once booked in and confirmed.
We deliver our 3-Day, 5-Day and 20-Day programs three times per week on Sunday/Monday/Wednesday with plans designed to run from Monday to Friday. We don’t offer our meal plans over the weekend (Sat and Sun) as we believe weekends are for rest and a little indulgence.
ALL plans have to commence on Monday morning, with your first delivery always arriving on Sunday evening between 6-10pm. We cannot start plans mid- week.
We will always let you know via our social media platforms or email if our delivery schedule and dates change due to public holidays.
Our meal programs are booked in according to availability. We cannot guarantee certain dates are available as we may book out weeks in advance as spots tend to fill up quickly. You’re always more than welcome to email us to check on dates before purchasing.
Orders always close at midday each Saturday – unless Kale & Co. has reached its capacity.
Home deliveries are always between the window of 4 – 10pm.
Our delivery zone is growing, so please always check your postcode eligibility on our Locate page or after entering your shipping address during check out.
We do our best to deliver on time, however if we are delayed for any reason we will let you know as soon as possible.
Please contact us via firstname.lastname@example.org if you have any further questions / queries.
We always advise you to consult your doctor before launching into our healthy meal plan options if you have any concerns or previous advice from health care professionals. We are not doctors and can’t guarantee to cure any health conditions or symptoms. You always need to seek professional advice from a health professional if you have any sort of medical condition prior to purchasing a plan with us.
Our plans range from being dairy-free, gluten-free, red meat-free and vegan, as we do understand that many people require special diets due to allergies or intolerances. We realize that you may have an intolerance that is not included in the above and hope that you understand due to the vast array of special diets out there we cannot cater to individual requirements and can't exclude specific ingredients.
Please note the Kale & Co Kitchen is not a Gluten Free / Nut-Free / Dairy-Free Kitchen.
Although we try our best to provide gluten free options to you our products are purchased from external suppliers and therefore we cannot guarantee any of our products - including our Superfood Staple range - is fully and entirely Gluten Free. We do use oats in our programs except the detox plan – so therefore our plans are not suitable for coeliac sufferers as we work with these items in our kitchen.
FOOD SHELF LIFE
All of our meals are hand-made and need to be refrigerated immediately upon receipt. The food will perish very quickly if not kept cool, out of sunlight, or not refrigerated at the correct temperatures.
Kale & Co. meals need to be kept refrigerated until consumed and the freshness cannot be not guaranteed past the 3rd day upon receipt as our food has a limited shelf-life (so you’re eating nutrient-dense goodness!)
If you are taking your items to work these need to be kept in your cooler bags to ensure the food keeps to its optimum. Again, make sure your food is kept refrigerated at work.
The food will not last in your car so make sure you don’t leave items unattended. Our food turns very quickly, as it’s fresh and needs lots of TLC from your end.
Payment is always due upon purchasing our Kale & Co meal plans. If you have a special promotion code or ticket this is only valid to be used once for 1 person only.
CANCELLATIONS AND REFUNDS.
Cancellations need to be made at least 48 hours in advance before plan commencement.
Full refunds will apply if 48 hours’ notice is given prior to your first delivery. i.e Saturday at NOON.
If programs are cancelled during the week, mid-program, no refunds will occur. We have organized most of our stock and supplies, our staff complement and organized delivery routes by then, so please be mindful that we cannot incur changes at late notice.
For those who are on our 20-day, 10-day plans - these need to be completed over their consecutive weeks, otherwise full charges will apply. If changes are requested, balance of payment at full price will be required via our website before we can adjust your order.
All refunds incur a 2.3% fee via our financial carrier, Stripe. No refunds will be issued for delivery delays due to traffic or weather.
KALE & CO E-NEWS
You have signed up through one of our ‘sign-up’ portals and Kale & Co. may send e-newsletters to you for news, products, special offers and general date changes. You do have the option to unregister from our marketing communications.